{"id":3576,"date":"2024-10-08T15:48:40","date_gmt":"2024-10-08T08:48:40","guid":{"rendered":"https:\/\/vtigercrm.com.vn\/?page_id=3576"},"modified":"2026-07-21T12:25:30","modified_gmt":"2026-07-21T05:25:30","slug":"help-desk-faq","status":"publish","type":"page","link":"https:\/\/vtigercrm.com.vn\/en\/features\/help-desk-faq\/","title":{"rendered":"help-desk-faq\/"},"content":{"rendered":"<div id=\"gap-930719736\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-930719736 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-496674738\">\n\n\n\t<div id=\"col-1870600658\" class=\"col medium-11 small-11 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><strong><span style=\"font-size: 90%\"><span style=\"color: #3978fe\"><a style=\"color: #3978fe\" href=\"\/en\/features\/\" data-wplink-url-error=\"true\">FEATURES<\/a><\/span> <\/span><\/strong><span style=\"font-size: 110%\">&gt;<\/span><strong><span style=\"font-size: 90%\">\u00a0<span style=\"color: #506690\">CUSTOMER PORTAL<\/span><\/span><\/strong><\/p>\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-1497873022\">\n\n\n\t<div id=\"col-644392130\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-200015712\" class=\"text\">\n\t\t\n\n<h1 class=\"display-2 font-weight-bold text-dark\"><span style=\"font-size: 250%\">Fast Answers to Previously Solved Problems<\/span><\/h1>\n\t\t\n<style>\n#text-200015712 {\n  font-size: 0.75rem;\n  color: rgb(22, 28, 45);\n}\n#text-200015712 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1149214878\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 110%\">Provide customers and employees with fast answers to common questions by building a private and public knowledge base of resolved cases.<\/p>\n<p><\/span><\/p>\n\t\t\n<style>\n#text-1149214878 {\n  color: rgb(22, 28, 45);\n}\n#text-1149214878 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width\"  id=\"row-1841336718\">\n\n\n\t<div id=\"col-1209256624\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a class=\"button primary lowercase get-started-btn\"  >\n    <span>Get started with Vtiger<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-644392130 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-644392130 > .col-inner {\n    padding: 0px 100px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-61388063\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1274211634\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"500\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/FAQ-Page.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1274211634 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-61388063 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-61388063 > .col-inner {\n    padding: 0px 0px 0px 100px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1870966061\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1870966061 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-1333472573\">\n\n\n\t<div id=\"col-582906109\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-832227008\" class=\"text what-is-card\">\n\t\t\n\n<p><strong><span style=\"font-size: 160%\">What is FAQ in Help Desk?<\/span><\/strong><\/p>\n<p><span style=\"font-size: 110%\">FAQ is a feature in Help Desk Software used to maintain the frequently asked product or service-related information in questions and answers.<\/span><\/p>\n\t\t\n<style>\n#text-832227008 {\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-832227008 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1350951837\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1350951837 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-93323197\">\n\n\n\t<div id=\"col-1007821631\" class=\"col medium-11 small-11 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-633840703\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 200%\"><strong>Ready to think like your customers?<\/strong><\/span><\/p>\n\t\t\n<style>\n#text-633840703 {\n  font-size: 0.75rem;\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-633840703 > * {\n  color: rgb(22, 28, 45);\n}\n@media (min-width:550px) {\n  #text-633840703 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse align-center\"  id=\"row-93359533\">\n\n\n\t<div id=\"col-1316087395\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3579-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3579\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3576#wpcf7-f3579-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/3576#wpcf7-f3579-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3579\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3579-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex-row form-flat medium-flex-wrap demo-mail\">\n\t<div class=\"flex-col flex-grow demo-mail-input\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Business email address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col ml-half demo-mail-submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"SIGN UP NOW\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-1295620597\" class=\"text\">\n\t\t\n\n<p>No credit card required. Cancel anytime.<\/p>\n\t\t\n<style>\n#text-1295620597 {\n  text-align: center;\n  color: rgb(134, 154, 184);\n}\n#text-1295620597 > * {\n  color: rgb(134, 154, 184);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-904914745\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-904914745 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-770423663\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 200%\"><strong>A recognized leader and top-rated CRM for years<\/strong><\/span><\/p>\n\t\t\n<style>\n#text-770423663 {\n  font-size: 0.75rem;\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-770423663 > * {\n  color: rgb(22, 28, 45);\n}\n@media (min-width:550px) {\n  #text-770423663 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-center leader-badges\"  id=\"row-1753143948\">\n\n\n\t<div id=\"col-1983548817\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_314913850\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Capterra-Shortlist-2024-1.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_314913850 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-415753595\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_461705190\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/G2-high-performer-mid-market-winter-2024-1-1.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_461705190 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-186281512\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1709985308\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/ZulvK7VsGrYSvbY6_SoftwareAdviceFrontRunners2024.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1709985308 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1452291669\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_979860015\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/ZulvLbVsGrYSvbY9_SoftwareSuggest-highly-recommended-2024.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_979860015 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1639491527\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1463787061\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/ZulvLLVsGrYSvbY7_GetApp_Category_Leaders_2024.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1463787061 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1793682238\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1793682238 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-3502142839\" class=\"text shape-bottom\">\n\t\t\n\n<p>\n            \n        <\/p>\n\t\t\t<\/div>\n\t\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/cempakaslotseru.com\/\" target=\"_blank\" rel=\"nofollow noopener sponsored\">slot deposit 10 ribu<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>slot deposit 10 ribu<\/p>","protected":false},"author":1,"featured_media":0,"parent":453,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-3576","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/3576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/comments?post=3576"}],"version-history":[{"count":11,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/3576\/revisions"}],"predecessor-version":[{"id":3704,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/3576\/revisions\/3704"}],"up":[{"embeddable":true,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/453"}],"wp:attachment":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/media?parent=3576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}