{"id":3576,"date":"2024-10-08T15:48:40","date_gmt":"2024-10-08T08:48:40","guid":{"rendered":"https:\/\/vtigercrm.com.vn\/?page_id=3576"},"modified":"2024-10-08T16:59:46","modified_gmt":"2024-10-08T09:59:46","slug":"help-desk-faq","status":"publish","type":"page","link":"https:\/\/vtigercrm.com.vn\/en\/features\/help-desk-faq\/","title":{"rendered":"help-desk-faq\/"},"content":{"rendered":"<div id=\"gap-328203549\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-328203549 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-1977526439\">\n\n\n\t<div id=\"col-1694325768\" class=\"col medium-11 small-11 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><strong><span style=\"font-size: 90%;\"><span style=\"color: #3978fe;\"><a style=\"color: #3978fe;\" href=\"\/en\/features\/\" data-wplink-url-error=\"true\">FEATURES<\/a><\/span> <\/span><\/strong><span style=\"font-size: 110%;\">&gt;<\/span><strong><span style=\"font-size: 90%;\">\u00a0<span style=\"color: #506690;\">CUSTOMER PORTAL<\/span><\/span><\/strong><\/p>\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-732068867\">\n\n\n\t<div id=\"col-1052003307\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1149582227\" class=\"text\">\n\t\t\n\n<h1 class=\"display-2 font-weight-bold text-dark\"><span style=\"font-size: 250%;\">Fast Answers to Previously Solved Problems<\/span><\/h1>\n\t\t\n<style>\n#text-1149582227 {\n  font-size: 0.75rem;\n  color: rgb(22, 28, 45);\n}\n#text-1149582227 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1186168325\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 110%;\">Provide customers and employees with fast answers to common questions by building a private and public knowledge base of resolved cases.<\/p>\n<p><\/span><\/p>\n\t\t\n<style>\n#text-1186168325 {\n  color: rgb(22, 28, 45);\n}\n#text-1186168325 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width\"  id=\"row-666076833\">\n\n\n\t<div id=\"col-50202306\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a class=\"button primary lowercase get-started-btn\"  >\n    <span>Get started with Vtiger<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1052003307 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1052003307 > .col-inner {\n    padding: 0px 100px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2027738876\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1801435784\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"500\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/FAQ-Page.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1801435784 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2027738876 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-2027738876 > .col-inner {\n    padding: 0px 0px 0px 100px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1763745981\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1763745981 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-105423529\">\n\n\n\t<div id=\"col-1813076312\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1033501338\" class=\"text what-is-card\">\n\t\t\n\n<p><strong><span style=\"font-size: 160%;\">What is FAQ in Help Desk?<\/span><\/strong><\/p>\n<p><span style=\"font-size: 110%;\">FAQ is a feature in Help Desk Software used to maintain the frequently asked product or service-related information in questions and answers.<\/span><\/p>\n\t\t\n<style>\n#text-1033501338 {\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-1033501338 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-187168886\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-187168886 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-1800331495\">\n\n\n\t<div id=\"col-1575547149\" class=\"col medium-11 small-11 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3759011995\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 200%;\"><strong>Ready to think like your customers?<\/strong><\/span><\/p>\n\t\t\n<style>\n#text-3759011995 {\n  font-size: 0.75rem;\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-3759011995 > * {\n  color: rgb(22, 28, 45);\n}\n@media (min-width:550px) {\n  #text-3759011995 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse align-center\"  id=\"row-167676310\">\n\n\n\t<div id=\"col-1732321178\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3579-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3579\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3576#wpcf7-f3579-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/3576#wpcf7-f3579-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3579\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3579-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex-row form-flat medium-flex-wrap demo-mail\">\n\t<div class=\"flex-col flex-grow demo-mail-input\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Business email address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col ml-half demo-mail-submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"SIGN UP NOW\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-2483567275\" class=\"text\">\n\t\t\n\n<p>No credit card required. Cancel anytime.<\/p>\n\t\t\n<style>\n#text-2483567275 {\n  text-align: center;\n  color: rgb(134, 154, 184);\n}\n#text-2483567275 > * {\n  color: rgb(134, 154, 184);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1294491490\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1294491490 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1319575413\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 200%;\"><strong>A recognized leader and top-rated CRM for years<\/strong><\/span><\/p>\n\t\t\n<style>\n#text-1319575413 {\n  font-size: 0.75rem;\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-1319575413 > * {\n  color: rgb(22, 28, 45);\n}\n@media (min-width:550px) {\n  #text-1319575413 {\n    font-size: 1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-center leader-badges\"  id=\"row-1301863558\">\n\n\n\t<div id=\"col-1550773041\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_934985591\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Capterra-Shortlist-2024-1.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_934985591 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-830489016\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_605887246\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/G2-high-performer-mid-market-winter-2024-1-1.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_605887246 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-259165784\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1244152742\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/ZulvK7VsGrYSvbY6_SoftwareAdviceFrontRunners2024.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1244152742 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-722651348\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1934595720\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/ZulvLbVsGrYSvbY9_SoftwareSuggest-highly-recommended-2024.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1934595720 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1959446248\" class=\"col medium-2 small-6 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1363924293\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/ZulvLLVsGrYSvbY7_GetApp_Category_Leaders_2024.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1363924293 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-475072630\" class=\"gap-element clearfix\" style=\"display:block; 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