{"id":3432,"date":"2024-10-05T09:24:16","date_gmt":"2024-10-05T02:24:16","guid":{"rendered":"https:\/\/vtigercrm.com.vn\/?page_id=3432"},"modified":"2024-10-08T14:15:01","modified_gmt":"2024-10-08T07:15:01","slug":"help-desk-case-sla","status":"publish","type":"page","link":"https:\/\/vtigercrm.com.vn\/en\/features\/help-desk-case-sla\/","title":{"rendered":"help-desk-case-sla\/"},"content":{"rendered":"<div id=\"gap-1747271049\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1747271049 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-1894688969\">\n\n\n\t<div id=\"col-911542459\" class=\"col medium-11 small-11 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><strong><span style=\"font-size: 90%;\"><span style=\"color: #3978fe;\"><a style=\"color: #3978fe;\" href=\"https:\/\/vtigercrm.com.vn\/en\/features\/\" data-wplink-url-error=\"true\">FEATURES<\/a><\/span> <\/span><\/strong><span style=\"font-size: 110%;\">&gt;<\/span><strong><span style=\"font-size: 90%;\">\u00a0<span style=\"color: #506690;\">SERVICE LEVEL AGREEMENTS (SLAS)<\/span><\/span><\/strong><\/p>\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-1949556380\">\n\n\n\t<div id=\"col-1842880184\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-198895682\" class=\"text\">\n\t\t\n\n<h1 class=\"display-2 font-weight-bold text-dark\"><span style=\"font-size: 250%;\">Gratify Customers with a comprehensive SLA policy<\/span><\/h1>\n\n\t\t\n<style>\n#text-198895682 {\n  font-size: 0.8rem;\n  color: rgb(22, 28, 45);\n}\n#text-198895682 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1726046783\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 110%;\">Raise the bar for customer support expectations without any fuss. Vtiger presents you with a comprehensive SLA policy that covers all bases.<\/span><\/p>\n<p><span style=\"font-size: 110%;\">Base SLA resolution times and escalations based on issue types, customer priorities and other criteria. Then track it across every case.<\/span><\/p>\n\n\t\t\n<style>\n#text-1726046783 {\n  color: rgb(22, 28, 45);\n}\n#text-1726046783 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width\"  id=\"row-242555091\">\n\n\n\t<div id=\"col-247349792\" class=\"col small-10 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a class=\"button primary lowercase get-started-btn\"  >\n    <span>Get started with Vtiger<\/span>\n  <\/a>\n\n\n<a class=\"button primary lowercase watch-video-btn\"  >\n    <span>Watch video<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1842880184 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1842880184 > .col-inner {\n    padding: 0px 100px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-661105867\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_182373748\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/SLA-page-image.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_182373748 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-661105867 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-661105867 > .col-inner {\n    padding: 0px 0px 0px 100px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1283821739\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1283821739 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-776492984\">\n\n\n\t<div id=\"col-1114904106\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2188923090\" class=\"text what-is-card\">\n\t\t\n\n<p><strong><span style=\"font-size: 160%;\">What is an SLA?<\/span><\/strong><\/p>\n<p><span style=\"font-size: 110%;\">A Service Level Agreement (SLA) is an agreement between a business and its customer. It outlines the services to be delivered within agreed-upon conditions and deadlines.<\/span><\/p>\n\t\t\n<style>\n#text-2188923090 {\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-2188923090 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-134289522\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-134289522 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-1788660365\">\n\n\n\t<div id=\"col-1483058430\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3008-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3432#wpcf7-f3008-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/3432#wpcf7-f3008-o1\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3008\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3008-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"ContactManagement\"><select class=\"wpcf7-form-control wpcf7-select anchor-jump-mobile\" aria-invalid=\"false\" name=\"ContactManagement\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><\/select><\/span>\n<\/p>\n<p><script>\n function populateAnchorJumpMobile() {\n const selectElement = document.querySelector('.anchor-jump-mobile');\n const anchorTags = document.querySelectorAll('.horizontal-toc a');\n anchorTags.forEach(anchor => {\n const option = document.createElement('option');\n option.dataset.href = anchor.getAttribute('href'); \n option.textContent = anchor.textContent.trim();\n selectElement.appendChild(option); \n });\n selectElement.addEventListener('change', function() {\n const selectedOption = selectElement.options[selectElement.selectedIndex];\n const href = selectedOption.dataset.href;\n if (href) {\n window.location.href = href; \n }\n });\n }\n document.addEventListener('DOMContentLoaded', function() {\n populateAnchorJumpMobile();\n });\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n<div class=\"row row-collapse row-full-width align-middle horizontal-toc anchor-jump\"  id=\"row-405634859\">\n\n\n\t<div id=\"col-945200228\" class=\"col small-6 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-797424852\" class=\"text\">\n\t\t\n\n<p><a href=\"\/en\/anchor-1\/\"><span style=\"font-size: 95%; color: #506690;\"><strong>DEFINE SLA POLICIES<\/strong><\/span><\/a><\/p>\n\t\t\n<style>\n#text-797424852 {\n  text-align: center;\n  color: rgb(80, 102, 144);\n}\n#text-797424852 > * {\n  color: rgb(80, 102, 144);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3991500179\" class=\"text\">\n\t\t\n\n<p><a href=\"#anchor-2\"><span style=\"font-size: 95%; color: #506690;\"><strong>PRIORITY RESPONSE<\/strong><\/span><\/a><\/p>\n\t\t\n<style>\n#text-3991500179 {\n  text-align: center;\n  color: rgb(80, 102, 144);\n}\n#text-3991500179 > * {\n  color: rgb(80, 102, 144);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2353472545\" class=\"text\">\n\t\t\n\n<p><a href=\"#anchor-3\"><span style=\"font-size: 95%; color: #506690;\"><strong>BUSINESS HOURS<\/strong><\/span><\/a><\/p>\n\t\t\n<style>\n#text-2353472545 {\n  text-align: center;\n  color: rgb(80, 102, 144);\n}\n#text-2353472545 > * {\n  color: rgb(80, 102, 144);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-287854399\" class=\"text\">\n\t\t\n\n<p><a href=\"#anchor-4\"><span style=\"font-size: 95%; color: #506690;\"><strong>EMAIL ALERTS<\/strong><\/span><\/a><\/p>\n\t\t\n<style>\n#text-287854399 {\n  text-align: center;\n  color: rgb(80, 102, 144);\n}\n#text-287854399 > * {\n  color: rgb(80, 102, 144);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1736532145\" class=\"text\">\n\t\t\n\n<p><a href=\"#anchor-5\"><span style=\"font-size: 95%; color: #506690;\"><strong>AUTOMATIC ESCALATIONS<\/strong><\/span><\/a><\/p>\n\t\t\n<style>\n#text-1736532145 {\n  text-align: center;\n  color: rgb(80, 102, 144);\n}\n#text-1736532145 > * {\n  color: rgb(80, 102, 144);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-4182242156\" class=\"text\">\n\t\t\n\n<p><a href=\"#anchor-6\"><span style=\"font-size: 95%; color: #506690;\"><strong>WORKFLOW AUTOMATION<\/strong><\/span><\/a><\/p>\n\t\t\n<style>\n#text-4182242156 {\n  text-align: center;\n  color: rgb(80, 102, 144);\n}\n#text-4182242156 > * {\n  color: rgb(80, 102, 144);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\n<script>\njQuery(document).ready(function () {\n    \/\/ Select all elements with the 'capture' class\n    jQuery('.convenience').on('click', function () {\n        jQuery('.convenience').removeClass('text-is-active');\n        jQuery(this).addClass('text-is-active');\n        var convenienceClass = jQuery(this).attr('class').split(' ').find(cls => cls.startsWith('convenience-'));\n        jQuery('.convenience-img').removeClass('img-is-active');\n        if (convenienceClass) {\n            jQuery('.convenience-img.' + convenienceClass).addClass('img-is-active');\n        }\n    });\n    jQuery('.data').on('click', function () {\n        jQuery('.data').removeClass('text-is-active');\n        jQuery(this).addClass('text-is-active');\n        let dataClass = jQuery(this).attr('class').split(' ').find(cls => cls.startsWith('data-'));\n        jQuery('.data-img').removeClass('img-is-active');\n        if (dataClass) {\n            jQuery('.data-img.' + dataClass).addClass('img-is-active');\n        }\n    });\n});\n<\/script>\n\n\n\n<script>\njQuery(document).ready(function () {\n    jQuery('.smartplanning').on('click', function () {\n        jQuery('.smartplanning').removeClass('text-is-active');\n        jQuery(this).addClass('text-is-active');\n        var smartplanningClass = jQuery(this).attr('class').split(' ').find(cls => cls.startsWith('smartplanning-'));\n        jQuery('.smartplanning-img').removeClass('img-is-active');\n        if (smartplanningClass) {\n            jQuery('.smartplanning-img.' + smartplanningClass).addClass('img-is-active');\n        }\n    });\n});\n<\/script>\n\n\t<div id=\"gap-186921837\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-186921837 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-11378531\" class=\"text\">\n\t\t\n\n<p id=\"anchor-1\">anchor<\/p>\n\t\t\n<style>\n#text-11378531 {\n  color: rgba(0, 0, 0, 0);\n}\n#text-11378531 > * {\n  color: rgba(0, 0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-1161650046\">\n\n\n\t<div id=\"col-2051704981\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_531312271\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"410\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Define-SLA-policies-based-on-customer.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_531312271 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_531312271 {\n    width: 95%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1928952119\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2331559775\" class=\"text\">\n\t\t\n\n<p><strong><span style=\"font-size: 180%;\">Define SLA policies based on customer, region, or functional area<\/span><\/strong><\/p>\n\n\t\t\n<style>\n#text-2331559775 {\n  font-size: 0.8rem;\n  color: rgb(22, 28, 45);\n}\n#text-2331559775 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2059259370\" class=\"text\">\n\t\t\n\n<div class=\"section-content w-100 break-word text-left\">\n<p><span style=\"font-size: 115%;\">Create any number of SLA policies that dictate how you should respond to cases under various scenarios of urgency. Create separate SLA policies for customers and internal teams.<\/span><\/p>\n<\/div>\n\n\t\t\n<style>\n#text-2059259370 {\n  color: rgb(22, 28, 45);\n}\n#text-2059259370 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1928952119 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1928952119 > .col-inner {\n    padding: 0px 0px 0px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-190578840\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-190578840 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-984251954\" class=\"text\">\n\t\t\n\n<p id=\"anchor-2\">anchor<\/p>\n\t\t\n<style>\n#text-984251954 {\n  color: rgba(0, 0, 0, 0);\n}\n#text-984251954 > * {\n  color: rgba(0, 0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-465680997\">\n\n\n\t<div id=\"col-1553677307\" class=\"col order-switch-1 medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3489066709\" class=\"text\">\n\t\t\n\n<p><strong><span style=\"font-size: 180%;\">Priority-based targets for response and resolution<\/span><\/strong><\/p>\n\n\t\t\n<style>\n#text-3489066709 {\n  font-size: 0.8rem;\n  color: rgb(22, 28, 45);\n}\n#text-3489066709 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-4049497650\" class=\"text\">\n\t\t\n\n<div class=\"section-content w-100 break-word text-left\">\n<p><span style=\"font-size: 115%;\">Specify acceptable response and resolution times for each SLA, based on whether the case is deemed to be low, medium, high, or urgent priority.<\/span><\/p>\n<\/div>\n\n\t\t\n<style>\n#text-4049497650 {\n  color: rgb(22, 28, 45);\n}\n#text-4049497650 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1553677307 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1553677307 > .col-inner {\n    padding: 0px 40px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1918303617\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-right\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_504681708\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"500\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Priority-based-targets-for-first-response.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_504681708 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_504681708 {\n    width: 95%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1631939999\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1631939999 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3652736467\" class=\"text\">\n\t\t\n\n<p id=\"anchor-3\">anchor<\/p>\n\t\t\n<style>\n#text-3652736467 {\n  color: rgba(0, 0, 0, 0);\n}\n#text-3652736467 > * {\n  color: rgba(0, 0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-241859022\">\n\n\n\t<div id=\"col-1511757786\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1990912766\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"250\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Intertwine-Business-Hours-and-SLAs.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1990912766 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_1990912766 {\n    width: 95%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1041400018\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-588451478\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 180%;\"><strong>Intertwine Business Hours and SLAs<\/strong><\/span><\/p>\n\n\t\t\n<style>\n#text-588451478 {\n  font-size: 0.8rem;\n  color: rgb(22, 28, 45);\n}\n#text-588451478 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1811543859\" class=\"text\">\n\t\t\n\n<div class=\"section-content w-100 break-word text-left\">\n<p><span style=\"font-size: 115%;\">Intertwine Business Hours and SLAs\nSpecify the business hours that your support team is available to serve your customers (in specific time zones). Configure SLA policies for both business hours or calendar hours.<\/span><\/p>\n<\/div>\n\n\t\t\n<style>\n#text-1811543859 {\n  color: rgb(22, 28, 45);\n}\n#text-1811543859 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1041400018 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1041400018 > .col-inner {\n    padding: 0px 0px 0px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1620769147\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1620769147 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2695237096\" class=\"text\">\n\t\t\n\n<p id=\"anchor-4\">anchor<\/p>\n\t\t\n<style>\n#text-2695237096 {\n  color: rgba(0, 0, 0, 0);\n}\n#text-2695237096 > * {\n  color: rgba(0, 0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-588335593\">\n\n\n\t<div id=\"col-1178462481\" class=\"col order-switch-1 medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2957976763\" class=\"text\">\n\t\t\n\n<p><strong><span style=\"font-size: 180%;\">Foresight alerts draw attention to SLAs due<\/span><\/strong><\/p>\n\n\t\t\n<style>\n#text-2957976763 {\n  font-size: 0.8rem;\n  color: rgb(22, 28, 45);\n}\n#text-2957976763 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2661822443\" class=\"text\">\n\t\t\n\n<div class=\"section-content w-100 break-word text-left\">\n<p><span style=\"font-size: 115%;\">Configure automated email alerts to keep you in the know of approaching SLA targets. You can specify the threshold in minutes, hours, or days as well as add specific templates<\/span><\/p>\n<\/div>\n\n\t\t\n<style>\n#text-2661822443 {\n  color: rgb(22, 28, 45);\n}\n#text-2661822443 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1178462481 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1178462481 > .col-inner {\n    padding: 0px 40px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-625363558\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-right\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1791662080\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"440\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Foresight-alerts-draw-agent-attention-to-SLAs-due.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1791662080 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_1791662080 {\n    width: 100%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1443817525\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1443817525 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1604790841\" class=\"text\">\n\t\t\n\n<p id=\"anchor-5\">anchor<\/p>\n\t\t\n<style>\n#text-1604790841 {\n  color: rgba(0, 0, 0, 0);\n}\n#text-1604790841 > * {\n  color: rgba(0, 0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-1514977458\">\n\n\n\t<div id=\"col-921382889\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_630223284\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"460\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Automatic-escalations-ensure-key-stakeholders.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_630223284 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_630223284 {\n    width: 95%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1348392387\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2264073435\" class=\"text\">\n\t\t\n\n<p><strong><span style=\"font-size: 180%;\">Automatic escalations ensure key stakeholders are kept in the loop<\/span><\/strong><\/p>\n\n\t\t\n<style>\n#text-2264073435 {\n  font-size: 0.8rem;\n  color: rgb(22, 28, 45);\n}\n#text-2264073435 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-26022993\" class=\"text\">\n\t\t\n\n<div class=\"section-content w-100 break-word text-left\">\n<p><span style=\"font-size: 115%;\">Highly customizable escalation rules and alerts ensure that violated SLAs become the support team's priority, ensuring customer confidence in your organization.<\/span><\/p>\n<\/div>\n\n\t\t\n<style>\n#text-26022993 {\n  color: rgb(22, 28, 45);\n}\n#text-26022993 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1348392387 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1348392387 > .col-inner {\n    padding: 0px 0px 0px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1431748976\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1431748976 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-4287553136\" class=\"text\">\n\t\t\n\n<p id=\"anchor-6\">anchor<\/p>\n\t\t\n<style>\n#text-4287553136 {\n  color: rgba(0, 0, 0, 0);\n}\n#text-4287553136 > * {\n  color: rgba(0, 0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-1425790860\">\n\n\n\t<div id=\"col-1882847546\" class=\"col order-switch-1 medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2197898162\" class=\"text\">\n\t\t\n\n<p><strong><span style=\"font-size: 180%;\">Use SLA statuses in workflows for SLA-based automation<\/span><\/strong><\/p>\n\n\t\t\n<style>\n#text-2197898162 {\n  font-size: 0.8rem;\n  color: rgb(22, 28, 45);\n}\n#text-2197898162 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2509452755\" class=\"text\">\n\t\t\n\n<div class=\"section-content w-100 break-word text-left\">\n<p><span style=\"font-size: 115%;\">Use workflows to set up certain actions to take place automatically based on the SLA status of a case. SLA timer runs in sync with case status.<\/span><\/p>\n<\/div>\n\n\t\t\n<style>\n#text-2509452755 {\n  color: rgb(22, 28, 45);\n}\n#text-2509452755 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1882847546 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1882847546 > .col-inner {\n    padding: 0px 40px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-219417908\" class=\"col medium-6 small-11 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-right\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_225731004\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"360\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/Use-SLA-statuses-in-workflows-for-SLA-based-automation.svg\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_225731004 {\n  width: 100%;\n}\n@media (min-width:550px) {\n  #image_225731004 {\n    width: 100%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1106762218\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1106762218 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-134696988\" class=\"text shape-bottom\">\n\t\t\n\n<p><svg viewbox=\"0 0 1440 24\" fill=\"#fafcfe\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveaspectratio=\"none\">\n        <path d=\"M0 24H1440V0C722.5 52 0 0 0 0V24Z\" fill=\"#fafcfe\"><\/path>\n        <\/svg><\/p>\n\t\t\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-157776256\">\n\n\n\t<div id=\"col-99256303\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 252, 254);\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-261544300\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-261544300 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-1293598082\">\n\n\n\t<div id=\"col-2146046433\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3295679791\" class=\"text case-study-title\">\n\t\t\n\n<p><span style=\"font-size: 80%;\">CASE STUDIES<\/span><\/p>\n\t\t\n<style>\n#text-3295679791 {\n  text-align: center;\n  color: rgb(57, 120, 254);\n}\n#text-3295679791 > * {\n  color: rgb(57, 120, 254);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3517579593\" class=\"text\">\n\t\t\n\n<p><strong><span style=\"font-size: 200%;\">Why our customers love us<\/span><\/strong><\/p>\n\t\t\n<style>\n#text-3517579593 {\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-3517579593 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1768123949\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1768123949 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center case-study-card\"  id=\"row-417496858\">\n\n\n\t<div id=\"col-1240990912\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 200px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewbox=\"0 0 423 100\" 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style=\"color: #3978fe;\"><a style=\"color: #3978fe;\" href=\"#\"><span style=\"font-size: 110%;\">Read more<\/span><\/a><\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2008786109\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 200px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"158\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/692d2d2a-d645-4dac-a598-c7f9343ed2d2_HogarFuturologo.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/692d2d2a-d645-4dac-a598-c7f9343ed2d2_HogarFuturologo.png 512w, https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/10\/692d2d2a-d645-4dac-a598-c7f9343ed2d2_HogarFuturologo-18x6.png 18w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1399901673\" class=\"text\">\n\t\t\n\n<h3><span style=\"font-size: 120%;\">Hogar Futuro<\/span><\/h3>\n<p><span style=\"font-size: 105%;\">Hogar Futuro \u0111\u00e3 t\u0103ng 15% s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch tri\u1ec3n khai m\u00f4-\u0111un B\u00e1n h\u00e0ng v\u00e0 B\u00e0n tr\u1ee3 gi\u00fap Vtiger.<\/span><\/p>\n<p><span style=\"color: #3978fe;\"><a style=\"color: #3978fe;\" href=\"#\"><span style=\"font-size: 110%;\">Read more<\/span><\/a><\/span><\/p>\n\t\t\n<style>\n#text-1399901673 {\n  color: rgb(22, 28, 45);\n}\n#text-1399901673 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1203549628\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-top text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 200px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"286\" src=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-800x286.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-800x286.png 800w, https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-1400x500.png 1400w, https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-768x274.png 768w, https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-1536x549.png 1536w, https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-2048x731.png 2048w, https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-18x6.png 18w, https:\/\/vtigercrm.com.vn\/wp-content\/uploads\/2024\/09\/0c4d59e7-d726-488d-82e6-9e91a80842b5_logo-inferior-derecha-gb-advisors-300x109-1-600x214.png 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-204030456\" class=\"text\">\n\t\t\n\n<h3><span style=\"font-size: 120%;\">GB Advisors <\/span><\/h3>\n<p><span style=\"font-size: 105%;\">GB Advisors customizes its CRM experience using Vtiger to scale up its customer base exponentially.<\/span><\/p>\n<p><span style=\"color: #3978fe;\"><a style=\"color: #3978fe;\" href=\"#\"><span style=\"font-size: 110%;\">Read more<\/span><\/a><\/span><\/p>\n\t\t\n<style>\n#text-204030456 {\n  color: rgb(22, 28, 45);\n}\n#text-204030456 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-449416617\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-449416617 {\n  padding-top: 150px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse row-full-width align-center\"  id=\"row-787548557\">\n\n\n\t<div id=\"col-1968835987\" class=\"col download-open-src medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1723875775\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 200%;\">Ready to dive in?<\/span><\/p>\n<p><span style=\"font-size: 250%;\">Get started with Vtiger CRM<\/span><\/p>\n\t\t\n<style>\n#text-1723875775 {\n  text-align: center;\n  color: rgb(22, 28, 45);\n}\n#text-1723875775 > * {\n  color: rgb(22, 28, 45);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse align-center\"  id=\"row-1638606347\">\n\n\n\t<div id=\"col-482062145\" class=\"col small-11 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a class=\"button primary lowercase download-open-src-btn\"  >\n    <span>Start a free trial<\/span>\n  <\/a>\n\n\n<a class=\"button primary lowercase download-free-edition-btn\"  >\n    <span>Request Demo<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-746254587\" class=\"text\">\n\t\t\n\n<p>No credit card required. Cancel anytime.<\/p>\n\t\t\n<style>\n#text-746254587 {\n  text-align: center;\n  color: rgb(134, 154, 184);\n}\n#text-746254587 > * {\n  color: rgb(134, 154, 184);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-787548557 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n}\n<\/style>\n<\/div>\n\t<div id=\"gap-1624721411\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1624721411 {\n  padding-top: 81px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-3978690267\" class=\"text shape-bottom\">\n\t\t\n\n<p><svg viewbox=\"0 0 1440 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveaspectratio=\"none\">\n            <path d=\"M0 24H1440V0C722.5 52 0 0 0 0V24Z\" fill=\"#161c2d\"><\/path>\n        <\/svg><\/p>\n\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":453,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-3432","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/3432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/comments?post=3432"}],"version-history":[{"count":7,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/3432\/revisions"}],"predecessor-version":[{"id":3564,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/3432\/revisions\/3564"}],"up":[{"embeddable":true,"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/pages\/453"}],"wp:attachment":[{"href":"https:\/\/vtigercrm.com.vn\/en\/wp-json\/wp\/v2\/media?parent=3432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}